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Wednesday, December 11, 2019 1:57:52 AM

How to get telephone number in the order?

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Posted: 9 months ago

#8726 Quote

jamesg001

Posted: 9 months ago

#8726 Quote
Hello,

We have noticed that when our customer place an order using the PayPal express plugin we do not get the telephone number in the order. We just get a comma symbol (,) I think this is запятая in Russian.

I have attached an example.

Can this be fixed?

Many thanks,
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Posted: 9 months ago

#8727 Quote

Support

Posted: 9 months ago

#8727 Quote
Can you help me to solve this problem?
1. Check if you enabled phone number
https://support.pinnaclecart.com/hc/en-us/articles/115013022727-Require-phone-numbers-for-PayPal-Express-Checkout-orders
2. Enable debugging on plugin configure page and do order.
3. Send me plugin log file.

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