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Saturday, May 8, 2021 3:31:31 AM

Bug? Error. Wrong order Id

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Posted: 3 months ago

#11399 Quote

laurena478

Posted: 3 months ago

#11399 Quote
Error. Wrong order Id = 'da4aa720-ec33-44ee-bdc7-2744a049a167-r01'.

We have quite a few declines when customers try to use their online banking / interac debit - here is what I see in Moneris for this last transaction.

One thing I notice is the Expiry Date is backwards compared to a credit card transaction.  Below is her successful credit card transaction.

I also had changed the Hosted Pay Page to prompt for a different card when one declined so I have taken that off now as I believe that is part of the problem with creating the order id -r01 and produced the error for incorrect order id - but yet the payment was approved.

So I guess the real issue here is why the Debit transaction declined....  thanks
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Posted: 3 months ago

#11400 Quote

Support

Posted: 3 months ago

#11400 Quote
You are right.
Read this topic
https://community.moneris.com/product-forums/f/5/t/280
I did the new release

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